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    Local Warranty

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FAQs

How Many Bundles Should I Purchase?
Normally, it depends on your own discretion. However, we recommend that for 12"-14": 2 bundles, 16"-22": 3 bundles, 24"-28": 4 bundles or more for a full look. One bundle is 100 -104g (3.5oz)



How measure the Hair?    

 
What is Virgin Hair?  
Virgin hair is 100% natural. Virgin hair has had NO chemical or processing alterations done to it. Virgin hair comes in its natural color and depends on the region the donor comes from; the ends of the hair may be a little lighter and will vary in color due to the sun.we do sell colored Brazilian, Mongolian & Cambodian hair, however, our colored hair is NOT virgin hair due to it has been processed.
TIP: If a hair company is selling "virgin" colored hair it is not true virgin hair. But we have some T-color virgin, which the tip has been colored. Because lots of customers are asking for this kind of hair.

What kind of payment options do we accept?
For customer payment safety and convenience, we accept online payment-Paypal,Visa/Master, and underline payment-Western Union.
 
Can I Color The Hair?
Yes. Remy hair and Virgin Hair can be colored. Some of them can be colored into light color like 27, 613 and some can only be colored into relatively dark color, like 2#, 4#.
For coloring into desired color, we recommend that professional dye material and people should be used.
 
If I order wavy or curly hair can it be straightened? Will the hair stay straight or will the curls return?
Yes the hair can be straightened and will return to its natural curl/wave pattern. To return the hair back to its curl/wave pattern wet and gently scrunch the hair.
 
Can I swim with my Hair?
Yes. However, secure the hair appropriately and after swimming be sure to wash the hair from pool chemicals and treat it with a moisturizing conditioner. It’s better to air-dry the hair after washing. If you choose to blow dry the hair, then dry it on low heat.
 
How do I prevent unnecessary shedding to my hair?
Because the hair doesn’t naturally grow in your head, there is inevitable a little shedding but not much. So that hair care is very important for maintaining the hair. Pls check our HAIR CARE TIPS for further idea or ask your stylist for a better understanding.
And pls note that there are 2 types of shedding. One is because some lazy workers didn’t comb to clean the hair inside the weavon, for this type, you can just comb to remove these hairs inside it. Another one is because the weft loose. However, we have strict quality control, shedding is not a problem for us.

How to distinguish human hair and synthetic hair?
Human hair has natural protein. It is easy to tell by burning and smell: human hair will be ash, which will go away after pinching. Brazilian virgin hair will smell foul. When burning, the human hair will show white smoke.
While synthetic hair will be a sticky ball after burning and will show black smoke.
Moreover, human hair may have very little gray hair and split ends. It is normal and not a quality problem.

What is Your Return Policy?
Pls check our Warranty & Return page. Thank you!

How can you send the goods for customers?
For sample/trial order , the default express is DHL; other way of express is subject to communication with our customer service.
For large quantity cargo, airway will be recommended.
 
Shipping charges will vary depending on location. We are not responsible for any carrier errors or delays due to weekends, weather, holidays etc.

How to care hair ?